Help & support
Answers to the things people ask most, and a real person to write to when they are not enough.
Contact us
Email support@golarena.io and we aim to reply within one business day. Tell us your account email, the device and app version, and what you expected to happen — it saves a round trip.
If you already have an account you can raise a ticket inside the product instead, and track our replies against it.
Common questions
What does GolArena actually do?
It is a live-scores companion and a record book for bets you have already placed somewhere else. GolArena never places, accepts or settles a bet, holds no money, and has no deposit, withdrawal or cash-out. There is no bookmaker account and no link to one.
The odds I see — where do they come from?
Two places, and neither is a live bookmaker price. Either they are the odds you typed in yourself (or that were read from the photo of your own slip), or they are AI estimates on the Bet Builder, always labelled “AI estimate” and shown with a “≈”. Analysis is for information and entertainment only — never betting advice.
A slip settled wrongly, or a leg is stuck on Pending
Legs settle from live match data as results land, and a match that is delayed, abandoned or re-scheduled can hold a leg open. Email us the slip and we will look at that specific fixture — include the two team names and the kickoff date so we can find it.
What are analysis credits?
Credits unlock the AI analysis features. They are not betting currency, have no cash value, and cannot be wagered, transferred, exchanged or withdrawn. If a purchase did not land in your wallet, email us with the store receipt and we will credit it by hand.
How do I cancel the Builder Pass?
The Pass is billed by the store you bought it from, so it is cancelled there, not by us. On iPhone or iPad: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions → Subscriptions. Cancelling stops the renewal and you keep the Pass until the period you already paid for runs out.
How do I delete my account?
In the app: Profile → Privacy & data → Request deletion. We email a one-time confirmation code, you enter it, and the account goes. You can also start it here on the web at golarena.io/delete-account without signing in.
I want a copy of my data, or I have a privacy question
Signed-in users can export their data from Profile → Privacy & data. For anything else — access, correction, erasure or a question about how we process your data — write to privacy@golarena.io.
Betting is stopping being fun. What can I do?
Profile → Responsible gambling offers a cool-off period and permanent self-exclusion, both enforced on our servers rather than just hidden in the app. That page also links to BeGambleAware, GamCare and Gambling Therapy, who are independent of us and free to talk to.